Refund policy

All sales are final. We do not do refunds or returns. Feel free to contact us about any  questions or concerns via our email bsterlingandstone@gmail.com

Sterling & Stone is not responsible for any broken pieces not damages the happen once the product is in you hands. If the product that you purchased is lost or damaged during shipping, please contact us at bsterlingandstone@gmail.com and we will do our best to come up with a solution. We do not guarantee a refund or replacement for items that have been damaged or lost during shipment. 

Package insurance is available at the request of the customer.

It is your responsibility as a customer to do any communication and tracking with USPS (if needed) once the package is dropped off at our local carrier. We are more than happy to help if there are any questions or issues. Sterling & Stone is not liable for any stolen or lost packages once your order leaves our hands.

Thank you!